At the beginning of the pandemic, hospitals had to jump into action to find safer ways to deliver patient care without putting patients at risk of contracting COVID-19 in doctors’ offices and hospitals. The solution was telehealth, and it was widely adopted very quickly. A 2020 consumer survey found that the number of people who have used telehealth doubled during the pandemic, from 39.4 percent pre-COVID-19 to 79.5 percent post-quarantine.

A few weeks ago, the largest global ransomware attack on record occurred, and cyber criminals demanded $70 million in ransoms. While this attack targeted the large-scale global software company, Kaseya, it impacted between 800 and 1,500 businesses of various sizes and industries. The hacker group behind the attack also previously targeted and successfully breached the Las Vegas-based University Medical Center in late June of this year.

One thing the pandemic has taught us is that many roles can benefit from the flexibility of working from home – even in the healthcare industry. Yet as more organizations weigh the pros and cons of a hybrid workforce, many healthcare IT teams are already feeling its impact on cybersecurity.

Last month, we hosted the iatricSystems Spring Exchange, where we brought together industry leaders and healthcare organizations to discuss today’s challenges. A big topic of discussion was how today’s hospitals leverage artificial intelligence and automation into their patient privacy monitoring process.

As we put 2020 in the rear-view mirror, the only way to see if we’re making progress is to take a quick glance back. The pandemic made hospitals a large target for malicious cyber threats, and when you look at the data, you’ll see the spikes of data breaches throughout the year.

It was recently announced that a ransomware group that stole sensitive data files during an October cyberattack on Chatham County’s government systems, released the information on the dark and light web. The group published two batches of data containing protected health information and personally identifiable information, which has been viewed more than 30,000 times.

Last year we all saw the resiliency of the healthcare system and how flexible health systems can be — and have to be — in order to continue to protect patients during a troublesome time. Technology was more critical than ever to keep workflows moving and connections strong.

Look back to 2020, and you’ll see that it was a record year for cyber breaches. The shift to working from home created new security gaps that most organizations weren’t prepared for. Match that with how reliant the healthcare industry is on internet-connected devices, telemedicine, and digital health records, and you’ll see how maintaining cybersecurity creates major roadblocks to improving patient care in organizational efficiency.

Your inbox has likely been filling up with the news of continuous data breaches of healthcare facilities across the United States. You know healthcare organizations are a prime target for cyber criminals – and the data agrees. According to Black Book Market Research, more than 93% of healthcare organizations have experienced a data breach in the past three years, with little signs of slowing down.