Patient Experience


Interoperability and HIE

Regulatory and Compliance

Medical Device Integration

Patient Privacy

Report Writing


Will Far-Fetched Mobile Health Concepts Become Reality?

More and more, we're reading articles on "the future of patient engagement" and the potential for mobile healthcare (mHealth). While Healthcare lags behind in technology, many of us see this "future state" as unrelastic as the Jetsons cartoon was years ago ... robots in our homes, flying cars, appliances that make food suddenly appear.

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How Will Your Organization See the Value of Patient-Generated Health Data?

Recently, our own Mark Johnson helped co-write a blog post featured in the HIMSS resources library, focused on the rising value of patient-generated health data (PGHD).

The blog post analyzes the emerging value from PGHD, and how to implement a set of standards that devices and systems for PGHD must be built upon.

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Does An Emphasis on Patient Satisfaction Do More Harm, or Good?

Providers are beginning to see a major reimbursement shift with a greater focus on quality of care. Simultaneously, there has been an emphasis placed on patient satisfaction, with more than 30% Medicare reimbursement dollars determined by satisfaction scores.

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Give Patients A Voice: Implement a Patient Advisory Board

As we head toward the future of value-based care, a focus on patient engagement and experience becomes even more important — much more important than just checking the box for Meaningful Use. According to a recent Healthcare Finance article: “Patients are expecting the organization to deliver on its promises and are watching and judging at each touch point.”

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The Exponential Future of Patient Engagement

In October of 2014, I attended the CHIME fall conference and had the privilege of listening to Dr. Peter Diamandis, CEO of the X PRIZE Foundation, and author of books such as "Abundance" and "Bold." He brings an optimistic message about the value created through the exponential growth of certain technologies — that starts after they become "digitized," yielding exponential leaps forward rather than small, linear steps. Examples include artificial intelligence, 3D printing, digital photography, and more. In short, once digitized, and after moving through the subsequent phases of: deception, disruption, demonetization, and dematerialization, a technology reaches the final stage of democratization — essentially it’s small, it’s cheap, and it’s everywhere! Just think about the computing power of your smartphone, its digital camera, and its instant access to more data than U.S. presidents had just 20 years ago!

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Patient Engagement: NPRM Changes to Core 6.2

Staying Focused On Patient Engagement Despite Proposed NPRM Changes for 6.2

With the proposed changes for Meaningful Use Stage 2, I’m often asked for advice. One piece of advice that I offer has people stopping in their tracks. Despite the “relief” on patient engagement requirements being offered with the proposed changes for Core 6.2, I say to our customers over and over again: “Ignore the change to Core 6.2 and keep going with your current patient engagement plans!”

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Improved Patient Experience Requires a Human Touch

Better Patient Experience Requires a Human Touch

As the future of healthcare heads toward a fee-for-service model, more and more of us are focused on improving the patient experience. We know that in order to become the provider of choice, we must improve patient satisfaction, patient communication, and the overall perception of patient care.

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Online Patient Reviews: Don’t Disregard One Person’s Bad Experience!

You know the story — a physician is over-scheduled or has a disruption in their day, and a patient ends up waiting for a very long time. When she finally gets seen, the physician is rushing to make up for lost time, and speeds through their conversation.

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I Built A Portal, Why Won’t They Come?

I’m hearing every day that Core 6.2 of Meaningful Use (also known as View, Download, Transmit, or VDT), continues to be a thorn in the side of many hospitals.

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