By now, your hospital is most likely well past the initial investment of purchasing a patient portal. But is your portal doing all it can for your hospital and your patients? There are lots of ways to maximize your current investment, and I’d like to share one significant tip that has been particularly helpful for our customers during the current health crisis.

You’ve probably heard the common saying, “if you can’t measure it, you can’t improve it.” This quote is credited to Peter Drucker, the man who invented modern business, and while he probably didn’t anticipate it to resonate specifically within the healthcare industry, it does.

You’ve heard the recent – and sometimes overly-used – buzzword “the new normal” when referring to how organizations are conducting work during COVID-19. Yet still, as businesses re-open, many predict there won’t be a full-shift back from working remotely, and that what is going on today will continue to be the “new normal” for a lot of us.

As an organization in the healthcare industry, you already know you’re at a higher target for threats because of the information you store and transmit. Most hospitals do their due diligence to set up security standards to protect patient information from outside threats, but then often underestimate the exponential risk of threats that can happen within the organization.

Physician burnout affects the person experiencing it as well as the people – and patients – around them. According to a study published in the Journal of the American Board of Family Medicine, 31 percent of primary care physicians experience burnout, mostly due to EHR implementation, long hours on computerized work, and bureaucratic tasks.

Even as states begin to lift some of the COVID-19 restrictions and businesses begin to reopen, healthcare organizations still face many of the same challenges presented at the beginning of this pandemic.

These are unprecedented times for sure, and I wanted to take a moment to pause, and thank all of those that are working diligently to treat patients and keep us all safe.

Conference season is exciting – you meet new people, learn new things, and most companies reveal new products and solutions. As you know, in light of COVID-19, most conferences and tradeshows are on pause for now. But, we wanted to remind you that even though we can’t shake hands or say hello in person, we’re still here for you.

Identity attacks threaten organizations every day. In the wake of COVID-19, more hackers are taking advantage of the new challenges brought on by the pandemic through fraud schemes, email phishing and compromising user access. Hospital employees continue to be one of the biggest targets for phishing, with hackers consistently targeting user credentials to gain access into a system.