By now, your hospital is most likely well past the initial investment of purchasing a patient portal. But is your portal doing all it can for your hospital and your patients? There are lots of ways to maximize your current investment, and I’d like to share one significant tip that has been particularly helpful for our customers during the current health crisis.
With the increase in high-deductible health plans, there is a greater demand for patients needing a simplified way to pay their out of pocket health care bills.
According to Healthcare Finance, there has been a 30 percent rise in patient costs. From a 2017 study, 89 percent of provider financial administrators expected that healthcare payments will be made on phones and mobile devices by the fourth quarter of 2018, yet only 20 percent are currently ready for electronic payments other than checks, cash or credit/debit cards.
Think of it as insurance. You dislike having to pay for it, but it is a critical need in any organization. You can be ready for planned downtimes, but what happens when it is unplanned?
As sited in HealthIT.gov about EHR downtimes, “Such unavailability can introduce substantial safety risks to organizations that have not adequately prepared. Effective contingency planning addresses the causes and consequences of EHR unavailability, and involves processes and preparations that can minimize the frequency and impact of such events, ensuring continuity of care."