Written by Cindy Paul, Consultant, Professional Services
As we head toward the future of value-based care, a focus on patient engagement and experience becomes even more important — much more important than just checking the box for Meaningful Use. According to a recent Healthcare Finance article: “Patients are expecting the organization to deliver on its promises and are watching and judging at each touch point.”
For many hospitals, “how” they are going to address this shift in what patients are focused on remains difficult to nail down. A key step toward improving patient satisfaction and the overall patient experience is to create your own patient advisory board.
Patient advisory boards are a great way to get patients involved and let their voices be heard. By tapping into patients and their experiences, you’ll gain the following:
In order to create a patient advisory board, follow these simple
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Identify an area of focus: by narrowing your scope, you’ll get the right participants and actionable feedback on your key area. |
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Ask staff members for help: share the advisory board’s feedback with your providers. Many will have long-standing patients and be able to offer recommendations on whom to invite. |
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Reach out to dissatisfied patients: Beyond those patients who sing your praises, it’s important to engage patients who have brought up concerns (or even complaints). You’ll get more diverse feedback and more direct feedback about areas that need improvement. |
The steps outlined above will guide you toward building a strong, focused patient advisory board to fill gaps in care and improve your patients’ experience.
If you’re ready to learn more about how to create a solid plan for better patient engagement and experience, schedule a free hour of consulting with our Patient Experience Consultants.
To learn more tips on improving patient engagement, listen to our recorded educational webcast:
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